1. Introduction
IndusAI ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, process, and share your Personal Data in compliance with the Digital Personal Data Protection Act, 2023 and other applicable laws.
2. Scope & Applicability
This Policy applies to all individuals ("Data Principals") whose personal data is processed by IndusAI, whether through our website, services, or otherwise.
3. What Personal Data We Collect
Depending on your interactions, we may collect:
- Identity & Contact Data: Name, email, phone number, organization.
- Technical & Usage Data: IP address, device/browser info, time zone, analytics, cookies.
- Service Data: Account details, CRM integration logs, support chat, demo requests.
- User-generated input: Feedback, messages, uploaded documents.
4. How We Collect Data
- Directly: When you register, request a demo, fill forms, or contact us.
- Automatically: Via cookies, analytics tools, server logs when you visit or use our platform.
- Third-party sources: Partners or affiliates, only if you've consented or it's for expected purposes.
5. Purposes of Processing
We process personal data to:
- Provide and manage your account and services.
- Respond to support requests and inquiries.
- Deliver marketing communications (with explicit consent).
- Personalize your experience and improve our offerings.
- Ensure security, prevent abuse, and troubleshoot issues.
- Fulfill legal or regulatory obligations.
6. Legal Basis for Processing
- Consent: For all non-essential functions like marketing.
- Legitimate Interest: For service delivery, support, analytics, security.
- Legal Compliance: When required by law.
7. Data Sharing & Disclosure
We may share personal data with:
- Service Providers: Analytics, cloud hosting, CRM, technical support.
- Affiliates or partners: For joint service delivery or legal compliance.
- Legal authorities: If required by law or for fraud prevention.
- Change in business structure: e.g. merger, acquisition—under binding obligations.
8. Cross‑Border Transfers
Your data may be processed or stored outside India. Transfers will comply with the DPDP Act's provisions, including safeguards when transferring to jurisdictions not on India's restricted list.
9. Data Retention
We retain personal data only as long as necessary for the purposes disclosed or as required by law. When no longer needed, data will be securely deleted or anonymized.
10. Your Rights as a Data Principal
Under the DPDP Act, you may request to:
- Access the personal data we hold.
- Correct, update, or complete your data.
- Delete your data.
- Restrict or object to processing.
- Withdraw consent (for marketing or other applicable purposes).
- Lodge a grievance with our designated officer.
11. Cookies & Similar Technologies
We use cookies and tracking technologies to improve site functionality, analytics, and security. You can manage or disable cookies through browser settings, though it may affect your experience.
12. Security Measures
We implement technical and organizational safeguards to protect your personal data, including encryption, access controls, and staff training. In the event of a breach, we will notify affected users as required by law.
13. Changes to This Policy
We may update this Privacy Policy at any time. Major changes will be notified to you or posted on the site. Continued use implies acceptance of the updated policy.
14. Contact Information & Grievance Officer
For any privacy inquiries or grievances, please contact: